Testimonials

September 2011 – Auckland to Perth, Australia – DMH Cat

Dogtainers were absolutely wonderful to work with. They took care of all the little details, which was a huge help, especially when packing to move overseas. All my questions were answered in a professional and knowledgeable way, from enquiry stages, until the departure day. Hayley was especially helpful and easy to deal with, which aided my decision to book with Dogtainers. The cat cage they provide is bigger than other companies (yet not too big) so was more comfortable for my cat Minxy. It's easy to look at the financial side when comparing quotes, but I would definitely use Dogtainers again and recommend them to anyone. The small difference in price was most definitely worth it. Minxy and I really appreciated their outstanding service, professionalism and commitment.
From Davphia Gazzard

September 2011 – Napier to Brisbane, Australia – Toy Poodle X Bichon

Hi Michael
Just to let you know that Lillie arrived safely in Brisbane and is now enjoying the sunshine. Thank you for organising Lillies safe travel for us.
Thanks from Paul, Deborah and Lillie

September 2011 – Auckland to Adelaide, Australia – Shorthaired Kitten

Hi Michael
Thank you for your help once again...
For taking Destiny from my home to send her to Lorraine..
Have just heard from Lorraine ...she is very happy with Destiny ...
A big thanks again Michael...and God Bless

September 2011 – Napier to Perth, Australia – King Charles X

Hi Hayley,
She finally arrived after the flight was delayed for about an hour.
All well and safe. We now have our little girl again.
Thank you
Cate Á Lance

September 2011 – Auckland to Perth, Australia – 2 x DSH Cats

Hi Helena
We received Lily and Shelby safe and sound on Friday night. Thank you again for all your help and it was a pleasure dealing with you and Dogtainers.
Cheers
Alby Redman

August 2011 – Auckland to Brisbane, Australia – 1 Golden Labrador, 1 Chihuahua X

Hi Hayley,
I just wanted to let you know that Buddy and Alby arrived safely in Brisbane on Monday and I also wanted to thank you for making everything so easy for me and my family.

We are so grateful.
Thank you again.

August 2011 – Auckland to Melbourne, Australia – 2 x Cavalier Poodle X

Hi Hayley,
Unfortunately I have been unwell and have not had a chance to load photos or let you know before today that Bucko and Sooty are fine and well.
We arrived way too early to collect Bucko and Sooty – so we had a long wait, due to the flight being delayed and racing back and forth to Customs and Toll.
They enjoyed their drive home with their faces out the car window.... I have a lovely picture of Bucko ears flying in the breeze leaving Melbourne airport on my phone as soon as I load it up I will send you the picture.
Thanks again for providing a quality service that delivered my highly anxious dog (Bucko) to me alive and well :) Sooty is well and fortunately does not have the same anxiety condition her father has (thank goodness).
Will get some photos to you soon.
Thank you again.
Cheers,
Val

August 2011 – Auckland to Brisbane, Australia – Curly Coated Retriever

Hi Hayley - Boris is in sunny,warm Queensland happy as larry! My husband picked him up from the airport and the first sight of him was his crate on the forklift and Boris was just lying down in his crate, not stressed at all.

He was extra happy to see Nick thou - and have Mcdonalds as a treat haha! He went down to our local beach on Saturday morning, and swam after a huge turtle in the water - what a sight! Don't think he locals will be happy with that thou, but we found it very amusing. As long as he keeps away from the crocs, stingers and sharks!!!

Anyway thank you SO much for all your help and loving care towards Boris. When we make the journey home in a few years time we won't hesitiate to use you again to get Boris back.

Have a good week,
Kind regards,
Fiona, Nick and Boris :

August 2011 – Auckland to Sydney, Australia – Fox Terrier

Hi Michael,

Firstly, thank you very much for everything. Simba was very well looked after and am glad we went thru with this process with you.

Regards
Meghana

July 2011 – Christchurch to Adelaide, Australia – Labrador X

Hi George,

Sorry for my late reply. Thank you for your email, everything s going great with Roscoe. (picking up weight spactacularly) Glad money got there without hickups :)

It has been a pleasure to do bussiness with you and will highly recommend your services to people we know and need help with there pet transport.

All the best
with Kind regards
Tia

July 2011 – Dunedin to Brisbane, Australia – Miniature Schnauzer

Hi George,

I'm so sorry we got swept up in the arrival that I forgot to contact you and say all is ok as you probably would have already suspected. It was as easy as you said and Bella arrived well and happy - we then left immediatley out west of Australia and have only just had our first internet access in sometime.

We appreciate all that you done for our family and I will download that photo to you soon.

Thanks again for re-uniting another happy family:-)
Jody

July 2011 – Auckland to Perth, Australia – 3 x Pets - 1x Maltese/Japanese Chin X, 1x Lhasa Apso/Shih Tzu X, 1x DSH Cat

Hi Hayley,

Everything went exceptionally well with the move. Thank you to you and your team for the excellent work with me and the animals.

Regards
Karla

July 2011 – New Plymouth to Perth, Australia – Jack Russell

Hi Hayley,

Just want to drop you a line to say thank you so much for getting Ozzy safely to Aussie. He had a great trip and was none the worse for wear and has settled into life well here. Thanks for giving Chloe and Kurt a ride to the airport.

I will definitely be referring your services to anyone else needing them in the future.

You were great to deal with - tell your boss!!

Take care.
Kind Regards
Kim Edwards xoxoxo

July 2011 – Hawkes Bay to Perth, Australia – Blue Heeler

Hi Helena,

Thank you so much for the email to let us know how Dingo is faring.

Glad that Geordie was no trouble and it sounds like he wangled his usual charm with you - should have been on a farm working hard but seems to have landed lifestyles of the rich and famous.

We are all so excited about having him in our family again! He is a total sweetheart and it is nice to know he was not languishing in a cage waiting for his plane ride....he is a very social beast having grown up in our household of seven kids and constant attention!

Thank you again for all the help. It has been so straight forward having you organise his journey to Perth. We will let you know how he is enjoying Perth.

Kind Regards
Rachel

June 2011 – Wellington to Rarotonga, Cook Islands – 1 Border Collie X Bearded Collie

Hi Helena,

sorry for delay in getting back to you - was a long night got home at 2.30am and Geordie was settled and asleep in 10 mins, however our kids aren't quite as well behaved and co-operative as Geordie! - So not much sleep and Mondays are always full noise.

Glad that Geordie was no trouble and it sounds like he wangled his usual charm with you - should have been on a farm working hard but seems to have landed lifestyles of the rich and famous.

Was easy collection with no drama's at all here in Raro - he seemed pretty calm and as relaxed as you could really expect after his travel but was very pleased to see us.

He's been cruising around the farm land and getting acquainted with the local dogs and seems very much at home back with the kids and ourselves. He's spending plenty of time on the cold tiled floors and seems that he's already on Island time.

I must confess though that he is letting off some rather unpleasant gas as even he is turning up his nose and moving to another spot!

Thanks for all your help and we're so pleased it's panned out well for him.
Kind Regards
Tracey

June 2011 – Wanganui to Hobart, Australia – 2 Burmese Kittens

Hi Hayley,

That's great service follow up!

I just wanted to thank you for everything that you have done for me.

They were good!! Blue girl quite relaxed given the journey and came out to say hello straight away, brown boy bit reluctant at first, but just great as soon as he got home, beautiful babies and looked dry, comfortable and very well, I think separating them was an excellent idea and all is well.

Nothing I can think of to improve service I was very impressed and would use you again!

Thanks
Regards
Tracey

June 2011 – Gisborne to Perth, Australia – 2 Jack Russell's

Hi Hayley,

Sorry I have taken so long to contact you!

I just wanted to thank you for everything that you have done for me.

Ruby and Shelby were very happy to see us, they were really happy to get out of their cage and run around the carpark!

They have settled in well to their new home in Perth :)

Mandy

May 2011 – Nelson to Brisbane, Australia – Cavalier King Charles Spaniel

Hi Hayley,

Chester is here now.... he went beserk when he saw us! It was a very emotional re-union for all of us :)

I would just like to say how impressed Pete and I have been with the service you have provided at Dogtainers. It was well worth paying just that little bit extra for your first class service! I did research other pet transport companies but their friendliness, helpfulness, professionalism and passion for animal wellfare was nowhere near the standard of your own. We will certainly be telling other pet owners in NZ about your excellent service.

Thankyou so much for looking after our precious ginger boy!!

Kind Regards, Christine and Peter

May 2011 – New Plymouth to Perth, Australia – DSH Cat

Hi George,

Wow this has taken some time but I did say I would let you know how our trip went. I found Dogtainers were the best because of the care factor given.

George Thomas was just wonderful with his care and compassion and his knowledge that he gave us. From the start, George spent endless time with me making sure I and Rascal would be happy and reassured so we both would enjoy our trip, so I would not be worried and not enjoy my trip as well. He took me through step by step the process and kept me informed all the way. Dogtainers supplied the travel cage to me, a month before our journey was to start so Rascal was able to get use to her cage, as she had never been transported in a cage previously. She had always travelled freely in our vehicle anywhere. She took to her cage within a matter of a couple of hours where I found her asleep and happy, so no worries there. George took me through the steps of getting vet clearance within 72 hours of travel and what forms I had to have filled in. Not a step was missed and George rang me to say everything was in order and that all I needed to do was make sure we got on the plane at New Plymouth on time. (lol as usual I am known for being late, I wasn’t this time).

I also made sure Rascal went into a Cattery after I had the vet check done before we travelled; mainly so she didn’t get upset seeing all the baggage and turmoil of the last couple of days as I finished my last packing arrangements. I use Julie and Paul Roe at Felines on Frankley, New Plymouth, for this as they are just awesome with the cats and Rascal has stayed there many times before happily. I picked Rascal up at the early hour of 5:30am from the cattery which Julie was happy to accommodate for me.

Rascal travelled from New Plymouth as excess luggage to Auckland as this was the cheapest way to fly her domestically (Approximately $50). We just let the airline know we were travelling with a cat on my ticket. I could here her in the back of the plane meowing away quite happily (I was seated near the back of the plane). She is a very talkative cat and has a loud meow, people on the plane were asking did we have a cat aboard it was quite funny but she was happy.

I arrived in Auckland where I picked Rascal up from the baggage terminal (my bags were checked right through but you can not do this with an animal; they have to be handed over by a pet transport agency to the airline) and was met by George who then took Rascal and I back to their office so I was reassured that Rascal was happy and being looked after. I have photos of Rassie having a wander around there office and feeling totally at home jumping onto there computer keyboard and sending a fax lol. I was contacted from George when Rascal was taken to our plane and assured she was happy and settled. I also had a flight attendant on Air NZ confirm she was on the plane and settled. (Note that I didn’t need to worry the whole trip although as per normal I do admit to just slightly but needlessly).

When I arrived in Perth, I had Chris from the Perth Branch of Dogtainers pick Rascal up from Air freight as this was part of requirements because Rascal needed an overnight stay at the Dogtainers cattery until we could fly the next day to Karratha. I had arranged that I wanted to see Rascal (this was not an option) after she came off the Auckland to Perth flight before she went with to her overnight accommodation so we could all be reassured that everything was OK.

Rascal was fine, happy and in full voice letting me know that she was as happy to see me as I was her. She was clean and dry and there were no issues. She stayed in her own igloo type of accommodation for the night where she had her own space and room to move around; not in her travel cage; which I have heard can happen. Rascal requires a special diet and this was attended to as well.

I was able to go to my motel knowing I could have a good night sleep knowing Rascal was in good hands. Again Nicky from Dogtainers kept me totally informed of everything I needed to know.

I had to meet Dogtainers at Air Express the next day, to present a very happy Rascal in her flight cage ready for her last leg of the journey from Perth to Karratha. This flight again, Rascal went as excess luggage because it was a domestic flight and cost approximately $50.

We were able to pick Rascal up from Air Express on our arrival and found her to still be in a very happy but slightly bemused state as to why she was in totally different surroundings.

For the next couple of days Rascal was really funny getting used to her new surroundings inside, (she was not allowed outside without being on a lead as we did not want her to disappear and get lost). She did have a bit of an upset tummy for a couple of days as she got used to her surroundings and slightly different foods; (customs would not let me bring in Rascals cat biscat treats as they contained beef and chicken; the tinned food was okay because it was fish only. To this day I am still bemused as to why because it was processed food and had been imported into NZ.)

Well we have been here a year now and Rascal is totally happy here, she deals with the real hot days by sleeping in the air conditioning and spends the rest of the time outside in the tropics chasing geckos and the occasional bird (oops, sssh I shouldn’t say that). We do not let her outside after dark due to snakes of which she has had one nasty but very lucky encounter and there are other cats around which rascal does not take to lightly to wandering through her territory; Yes she has made our home her territory therefore out of bounds to other cats.

All in all a trip that was made very easy for us both, by a very caring and compassionate team who made sure they understood our needs and fulfilled them.

By the way I have not mentioned that Rascal is a 15 year old cat and therefore this could have been a very risky, traumatic journey for her had it not been for the wonderful team that looked after her all the way.

Thank you and I would have no issues in recommending your teams to others considering transporting their pets (family members) as well safely. I would also happily use your companies again if the need ever arises.
Kind regards and many thanks for our wonderful care
Sheree Anderson and Rascal

Ps: just to let you know we are recommending you to our friends who have asked for some pet transport information.

April 2011 – Wellington to Sydney, Australia – 3 Labrador X’s

Hi Liz,

Yeah, all went beautifully smoothly, thanks to all of your hard work! The only issue we had (if you can even call it that) was that Duchess once again got all protective of her brother and sister and was growling at people in the freight terminal at Sydney just before we picked them up.

Sorry I hadn't gotten back to you yet, but I was waiting to get a chance to get some photos of the pups in their new environments.

They're settling in very well, especially Duchess and Crocs, who I actually think remember Australia, or at least the smells etc. They all seem to have also settled very well now that the family is back together again. Already we've got two main walks, on the weekends we walk them a few km to a massive park down the road where they have a pup playgroup which generally means nine of them chasing a single ball. Milo is horrified to learn that in such situations speed alone doesn't always win the day. On the week days I take them on a bush walk, as we're lucky enough to have the start of a 15km bush circuit literally 40m from our the end of our driveway. They LOVE all of the new smells out there. I also take Milo on longer runs on this, but as yet he hasn't seen a kangaroo. We did actually get very close to one a few days back - a massive 8-9 foot tall one that was about 10m off the side of the track. It scared the hell out of me, but Milo was preoccupied looking at something else at the time, so didn't see it. Dunno was his response will be when he does, but hopefully he doesn't follow the cat over the road that I saw do one of the funniest things ever a few days back. A big roo was just on the side of the bush, about 20m from the edge of the house this cat lives at. The cat came out of the house's driveway, saw the roo, and did the hunker down-wag bottom pre-pounce manoeuvre that cats do. Talk about optimism!

Hope all is well (and I will send pics when I get some), Ky

April 2011 - Tauranga to Port Vila, Vanuatu - Labradoodle Pup

Hi,

I just wanted to let you know that Charlie has arrived here in Vanuatu safe and sound. His flight was delayed by an hour so he has had a long day and was a bit shocked when he first arrived. Once home he quickly became acquainted with his new family - the children x 3 (adoring fans - see below), the chickens x 10 (fun to chase) and Bobby the cat (gave a swat on the nose to show who's boss). He worked out right away that I am mum and has been firmly placed under my feet ever since - even when I took a shower! He has already Skyped his grandparents in Australia too! He is adorable and very sweet and we all wanted to thank you so much for helping us adopt him.

Kate.

April 2011 – Auckland to Perth, Australia - Lhasa Apso

Hi Lizzie, just a quick note to let you know that Bosco flew perfectly well and seemed pretty happy and relaxed when we arrived in Perth. He's loving his new house and particularly the dog beach round the corner.

Thanks again for all your help and for coming into work on journey day off!

Take care, Matt and Bosco.

March 2011 – Weymouth to Liku, Niue – 1 Shar Pei and 1 French Mastiff

Hi Helena,

They arrived well and seemingly unstressed, which was more than I could say about us with the waiting and not being able to see them or get near them until the entire airport had basically been cleared so we could access the customs area and see our beautiful boy and girl. They were just as pleased to see us as well. Happy wagging and whimpering ...and that was just us :-)

I can say the whole thing went basically smoothly from this end, the DAFF officer New Testament seemed a little over the top when we meet him there and gave us what felt like 3rd degree before suddenly saying we could take them and then disappeared into the sunset leaving us with the crates and dogs???? all a bit strange...

Further - after the full 'if your dogs look sick and the plane is on the tarmac they will be sent straight back to NZ or get a bullet' speech from New Testament, (what kind of a name is that anyway?) he then did the big 'I have been on training courses and I know how to inspect dogs' speech. NANO seconds from being allowed near Max and Mya he came out with 'both dogs are sterile arn't they, not allowed dogs in Niue that have not been neutered'. Plane had left, so our answer was 'yes' - after his training, how did he miss the big appendages hanging off the back of Max when he did his inspection????

Was there anything about neutering on the documentation? (NT held our documents for the vet to see?).

Other than that - great to have our babies home, thanks so much for your efforts and caring for them - you guys were not the cheapest quote we had, but it was definitely your attitude towards our dogs that got Dogtainers our contract.

Many thanks Mark and Donna

March 2011 - Kerikeri to Brisbane, Australia - Chihuahua

Hi Liz

Was great to meet you too today, thanks so much for looking after Lucy and getting her on the flight safely.

She and mum arrived in Brisbane safely.

Thanks heaps

Crystelle

March 2011 - Devonport to Sydney, Australia - 2 KCCS Foxy X's

leroy and ruby on couch - life is great for all :)

many many thanks for ur care and attention !! Warmly Jhanna Culver

February 2011 – Auckland to Melbourne, Australia - Persian Cat

Thanks for all you support and wonderful service. Sam is now settled in Melbourne, at first the OZ birds were intimidating!!! He has a nice wee garden to play in. Also thanks for letting mum and dad come and see him, Kind regards and thanks to Sarah and Hayley Linda and Sam ps I will certainly be recommending your wonderful team to transport our nearest and dearest, it certainly helps out in these quite stressful times :-)

February 2011 – Tauranga to Brisbane, Australia - 2 Dogs and 1 Cat

Hi Helena, Jack and Myah were clean and happy to see me. Sam had made a mess of his cage but he was very very very happy to see me when I took him out at home. Took a while to get them after they landed, about 9.30 by the time i left with them. They are all happy at home if not a little hot due to the weather. Thanks again for you service, was a pleasure dealing with you. Jen February 2011 – Beach Haven to Bribie Island, Australia - Blue Heeler

Hi Helena---just a note to let you know that Sadie arrived in good shape on Monday looking just like her photos you posted!!!. Since then she has been for 2 ocean swims, and has had a heart worm injection (necessary in this area of the world). She was very happy to see us, and we are quickly setting up new routines for us all.

Thanks for making her time in the kennel and flight work so well. We think the cage will become a nice retreat for her in our new place.

Cheers, K & K Simpson

February 2011 – Takanini to Melbourne, Australia - Siberian Husky

Hi George,

Just a quick email to let you know that Ruby arrived safe and well and had a very big smile on her face when she saw me.

Thanks for your great care.

Regards, Lisa Hodgson

January 2011 – Wellington to Brisbane, Australia – 2 White Shepherd Pups

Hi Liz, George, So then I need to thank you HEAPS for everything. Keeping me updated and for this awesome report on the day when they left New Zealand! It is defitely no surprise to me that you fell in love with Ao ;-) I knew excactly what I did when I decided to get babies from Nike, this is what I wanted! Ao herself from the last 8 weeks and in addition now your feedback prooves me, that I was right, Ao is a total 100% copy of her mother... So when you're in Wellington region, just pop in and have snuggles with Nike ;-) All the best, Sebastian

December 2010 – Auckland to Sydney, Australia - Border Collie

Hello Hayley Hope 2011 is a good year for you. Thanks for everything - Cari arrived safely - shaken however, all fine now. The weather here is awfully hot and humid and friends from Auckland were here on tuesday and said the weather was Perfect!!!!! Cheers Monica

December 2010 – Auckland to Melbourne, Australia - Bichon Frise

Hi Hayley, how are you. Happy New Year, hope you had a great Christmas also. I just wanted to let you know that the dogs arrived safely as planned in Melbourne. And I would just like to say, thanks so much for all your help and taking the worry out of my pets travelling to another country.

If i ever decide to move again i will definately be using you! Kind Regards Fiona Mackie

November 2010 – Auckland to Gold Coast, Australia - Maltese X

Hi Zephyr arrived safely... and was happy to see me on the other end. He has settled down now and is very happy. Thankyou for everything. And all the best for the future. Regards, Shannon Neuland

November 2010 – Napier to Thursday Island, Australia - Border Collie Pup

Hi Hayley and all,

Polly and I arrived safe and well on Thursday Island yesterday, but after staying 2 days on the Gold Coast before getting here it felt like we were travelling for a long time. Polly literally thought she lived out of a suitcase!!!

November 2010 - Dunedin to Brisbane, Australia - Labrador X

Dear Hayley, We all arrived safe and sound on the 23/11 in Brisbane. Tui wasn't very happy but it was so good to see her in ther other end. The painful part was the 12 hours drive in the next day from Brisbane to Airlie Beach!! I tell you...that was really hard but we made in one day!!

Thanks for everything...patient, support, etc! I will recommend your business to everyone all know. Thanks and take care, Andrea, Riki and Rafael and of course...Tui Goncalves!! "The more I see of men, the more I admire dogs.." (Jeanne-Marie Roland)

November 2010 – Auckland to Melbourne, Australia - Shar Pei X

Hi Hayley,

Sorry for the delay, Jed made it to Melbourne safe and sound – THANK YOU

We had to go back to the airport after about an hour to pick him up. Mark said that he was MOST EXCITED to see him, almost broke his cage wagging his tail. He has settled in really well here and loves his new house mate (a lovely cavalier king Charles spaniel called Toffee).

Mark and I are very pleased with the service we received from Dogtainers and yourself in particular. You took a huge chunk of the panic in moving a pet out of the situation and we are grateful.

We’ve attached a picture of Jed for you and the team.

Kind regards Michelle, Mark, Sharise, Slade and Jed xo

November 2010 - Auckland to Coolangatta, Australia - Shih Tzu

Hi there, We have finally got internet access and was wanting to let you know we safe and sound. Tizz managed ok I think, as soon as she saw us she just lay on my knee and slept so she must have stayed awake most of the trip. She has settled real well and the airplane trip didnt seem to affect her much at all. So thankyou for all your help, we really appreciate it and will recommend you to anyone we might hear wanting to travel with pets :-) Rachel

November 2010 – Auckland to Perth, Australia - Rhodesian Ridgeback

Good Morning Hayley We have our Sala here, safe and well, she is very happy and very lively and already seems to be right at home. The plane got in a little earlier than expected, just after 4.30pm but customs and quarantine didn't release Sala and another two puppies until close to 7.30pm, no harm done and she didn't appear stressed from her experience.

Hayley, I would like to thank you and Dogtainers New Zealand for the very efficient and professional way that you have handled the transport of our new puppy Sala from Auckland to Perth, Australia. I am so glad that my friend recommended you to me. The service that you provided was first class, from the very first conversation that I had with you, right through to Sala's safe arrival. You told me that she would arrive bright eyed, happy and waggy tailed and that is exactly how she did arrive. Thanks again to you Hayley and Dogtainers for a fantastic experience. Carole Hooper Roleystone, Western Australia.

November 2010 - Auckland to Perth, Australia - 2 DSH Cats

Hi Hayley, Cats have arrived safely! Thank you so much it was a huge trip for them but they don't seem too traumatised......Also the cage they were travelling in was fantastic(they looked comfortable as hell!!!...hehe)! Cheers Esther.

October 2010 – Auckland to Brisbane, Australia - Australian Terrier

HI Hayley Just thought I’ll let you know that Biscuit (as you said) arrived very happy, soooo excited to see me, wanted to bite my hand off! The guy who handed him over to me thought he was so excited that he would run away.

Anyway, he was not too happy to get in the cage again for the flight from Brisbane to Mackay, but he sat quietly in there when I closed the door. Once we got to Mackay, he had enough of the cage, it was hot though, and he just wanted to be on my lap in the car!

Thank you so much again for all you advise, encouragement and help. You provided excellent service and I will recommend you to everyone I know.

Thanks a lot, much appreciated. Natasja

October 2010 - Tauranga to Brisbane, Australia - DSH Cat

Hi guys, just letting you know Missy Girl arrived safe and well.

Thank you for everything.

Kush

October 2010 - Christchurch to Melbourne, Australia – 2 Dogs and 1 Cat Hey Hayley,

Happy New Year!!

I am so sorry its taken me this long to email you but its just been full on go go go since we got here.

Simba, Kobe and Eek arrived safe and happy. It was weird seeing them being bought out on a forklift but i guess they had to lift the dogs somehow. Toll Donata were not really that helpful to be honest and some how expected me to get the dogs and cat off this high dock with only some ladder type steps. i had to ask them to clear another doorway so i could walk the dogs out.

But you were brilliant Hayley and i felt so good when I saw my babies faces. they have all settled into melbourne life and we have a good dog beach not too far from where we live so Simba and Kobe love going there. I have attached couple of photos for you.

Thank you again and Hope that you are well and that 2011 is a brilliant year for you Sharon & Jase

October 2010 – Bulls to Papetee, French Polynesia - German Shepherd Pup

Hi Hayley, Just letting you know that Fakar has arrived safely and has been cleared through MAF there. Carole spent the night with him at the airport and was able to feed him and top up his water. She wasn't able to let him out though as she had to wait for the vet to break the seal and clear him this morning. She said he was clean and hadn't messed in his cage. He was bursting when he got out but what a good boy to hang on so long. So, all is now complete. Thanks for great service and hope to talk again soon. Cheers Lorraine

October 2010 - Auckland to Perth, Australia - DSH Cat

Hi Michael, Thank you for all your help with Yogi our cat, he arrived well and has settled in know it took a few days for him to come around but i guess it is a big ordeal for a pet to fly etc.

Your service at Dogtainers is of the highest quality and service, we will recommend you and will certainly use you again with no hesitation should we require your services.

Thank you again for all your help Michael and all those involved at Dogtainers well done. Regards

Marcus & Elizabeth

October 2010 – Auckland to Apia, Samoa - German Shorthaired Pointer

Good Morning Michael,

Just a very quick but hearty thank you for all that you and the team did for us in taking care of Bru's transportation to Samoa.

A slightly longer journey for him as his a/c had to divert to TBU with an engineer and spare parts to fix the a/c that we were on. Consequently he arrived a couple of hours before us, but the team in APW took good care of him.

We picked him up at the airport without a hitch.

Thanks again and best regards

Christina Guthrie

October 2010 - Tauranga to Sydney, Australia - Maltese

Hi Hayley,

Just to let you know, Milli flew extremely well and has settled into her new home in Sydney. Thanks for everything.

Stella Small

September 2010 – Auckland to Brisbane, Australia - Old English Sheepdog

Hi Hayley Apologies for the lengthy delay in sending you some photos of Jack. We have been going non stop since our arrival here and are only now getting around to doing much needed paperwork. As promised here are some photos of Jack. The first is in his show coat. His full name is Champion Brinkley Jack The Lad. The second is of Derek & Jack in front of a Kauri Tree outside Warkworth Museum. And the 3rd was taken strolling along Snells Beach. You are most welcome to use any of these on your website. Jack has happily settled into his new home and has become a beach boy at Golden Beach just loving his twice daily strolls along the esplanade and seeking adoration from all he meets particularly the children. We really appreciated the service that all at Dogtainers gave us and particularly to you and Helena for making the move to Australia so easy for us. So again a big thank you from us. With best regards to you all Suzette & Derek Silk

September 2010 – Hamilton to Brisbane, Australia - Boxer Pup

Hi, Hayley, The dog arrived happily in Brisbane. Thank you Best Regards Mark

September 2010 - Auckland to Brisbane, Australia - DSH Cat

Hi Hayley Pipi travelled perfectly and is very happy in Oz as are we.

Many thanks

Carolyn

September 2010 - Nelson to Gold Coast, Australia - 2 Crossbreed Dogs and 4 DSH Cats

HI Helena We all arrived safely. I watched them load pets onto the international flight from the gate lounge so knew they were on the right flight with me! Went to pick them up as soon as I cleared customs and they were already there and they could see and hear me whilst a vet had a quick peer at them from outside their cages, then went off to lodge the paperwork and clearance came through maybe 20 mins later and we were able to take them home. Dogs coped brilliantly, cats were shellshocked, but hadn't soiled cages! Looking forward now to everyone well and truely settling in! Thanks again for making it a smooth trip. Sabine and Brood!

September 2010 – Auckland to Melbourne, Australia - 2 DSH Cats

Morning Helena I thought that I would let you know that Mercedes and Dolores arrived well and healthy albeit initially some what freaked out. However, they have settled in well and are madly pacing the house wanting to go outside. Thank you so much for such a job well done. I do appreciate the time and energy put in to ensure that they travel as well as they can. regards Meryl

September 2010 - Auckland to Melbourne, Australia - 2 DSH Cats

Hi Hayley I just wanted to say thanks so much to you and Dogtainers for getting our fur babies (Neko & Scooby) across to Melbourne to their new home. Both boys travelled really well, and while they were pretty keen to get out of their cages, they settled straight away. We were really surprised as Neko is usually such a big woosey but he was just fine!

Thanks for the great service, we would definately recommend you to others planning on shipping their pets overseas. Many thanks for reuniting our family :) Annette, Terry, Neko & Scooby

September 2010 – Auckland to Sydney, Australia - 2 DSH Cats

HI Hayley,

Just a note to tell you that the cats have arrived safely. The inlaws mentioned how calm and quiet they both were, which i think is a great thing.

Thankyou for making the job smooth and simple.

Best wishes,

Ahmed, Kathy, Basil and Tintin.

September 2010 - Napier to Sydney, Australia - 2 Manchester Terriers Pups

Pups arrived safe and sound.

Many thanks to you and your people for organizing their passage here. Job very well done. I will thank Errol as well.

As soon as the weather clears I will send you a photo of them.

Many Thanks

Annette Dunlop

September 2010 - Putaruru to Melbourne, Australia - Bull Mastiff Pup

Thanks for that. Puppy arrived safely, although the flight was an hour delayed, much to the consternation of Michelle!! as Ag. Vet guys had gone off and had to be brought back !!!!!! Cheers Cheryl

September 2010 - Napier to Perth, Australia – Kelpie Labrador X

Hi George/Hayley, Just a quick email to say thanks so much for getting Riley here in one piece. Everything went very smoothly and he arrived a very happy dog. Kind regards, Helen

September 2010 - Takanini to Sydney, Australia - Siberian Husky

Thank you so much George I am so excited to meet her, you guys have done an amazing job.

I will let you know the minute she arrives.

Kind Regards

Cherie Karam

August 2010 - Auckland to Brisbane, Australia - DLH Cat

Dear Hayley, So I picked up the cage last night, I love that you have put Cussy's name on it, can you do me a sticker to travel with with 'My name's Sara, make mine a Vodka?" I can't thank you enough for your stunning service to date, I also can't believe that I only emailed a quote request on Wednesday and by Thursday night you have sorted everything we both need to do to get my fur-person home. Even Brett has been contacted at home as to how to pick her up should I miss the plane, or get stuck in customs or whatever. I am very impressed and thrilled that you have made this difficult time for me so much easier, couldn't've done it without you and Dogtainers.

Thanks again, talk soon

Sara

August 2010 – Christchurch to Melbourne, Australia - Bull Mastiff X Pup

Hi Hayley, Thanks for all your help the pup has arrived safe & sound.. No real problems picking up the pup other than alot of waiting around..

I would recommend Dogtainers to anyone & couldn't be more satisified with the level of service & I found the staff I dealt with were very friendly & helpful.

Kind Regards, Jerome Morgan

August 2010 - Auckland to Adelaide, Australia - Bristish Short Hair Kitten

Thank you Michael Zyon has arrived safely and in perfect health he is adorable and a bundle of mischief We are so happy to be privileged to have this lovely little fellow Later we will be sending something [kitten] back to Margaret

So will be in touch with you when the time comes Kind Regards Lorraine

August 2010 - Paeroa to Perth, Australia - Maltese Terrier

Hi George,

Thanks for everything and it's good to see you.

Keleb finally arrived in Perth now. Rex picked him up but he's grumpy wanting to get out from the cage.

Don't blame him.

All the best and thanks again!

Rex and I are grateful for your assistance.

Good nite. Susana

July 2010 – Whangarei to Port Vila, Vanuatu - Fox Terrier

Hi Hayley and your gang,

Sent this to Cherie last nite but ran out of time to send to you . Thanks very much for your great work and care and attention, we are long term expats and will recommend you to anyone wishing to bring an animal from NZ. Warmest Regards Leith Leith Campbell

Subject: Pepi arrives safe and well Hi Cherie Paul Kurt and Carlisa, Its great to let you know Pepi arrived and was not phased by his travels at all. The paperwork is always a bit of a pain (time wise ) but he was home by 4.00pm our time 5.00pm your time. We introduced him to his new friends and all went well , a little growl from JB And Pepi gave him a little one “right back atcha” Toilet outside and a few dog biscuits and he is right at home as you can see from the pics . We thanks you so much for what you have done for us and will keep in touch. Gotta go as I am still at work and want to get home to see him. Have a good night. Cheers Leith Leith Campbell

July 2010 – Nelson to Cairns, Australia - Black Labrador

Hi Hayley Thanks to you and Sarah for looking after Paddy - he is happily at home in Port Douglas.

Kind regards

David Lucas

July 2010 – Auckland to Brisbane, Australia - Bichon Frise

Hi Liz,

We collected Prada this morning and were so impressed as she seemed to have enjoyed her flight without any problems. I was quite emotional as I have not seen her for 4 months, and was so happy that she was completely calm and hadn't seemed to spoil her cage.

I would like to say a huge thank you to Hayley as both my mum and myself found her so easy to deal with - she explained in detail exactly what we needed to do every step of the way through the entire process.

I can't tell you how happy Kevin and I are both to finally have her here with us! I can assure you that once we decide to head back to NZ in a few years, we won't even consider going through any other pet transport company.

Thank you again for your support and dedication to making Prada's trip easy - even though I was up last night worrying, there was obviously no need.

Kind regards, Denise

April 2010 – Auckland to Sydney, Australia – 2 Dogs and 3 Cats

Hi Hayley I finally have some time to give you a proper update of how the kids arrived, and to say thanks. We arrived at the terminal a bit early (rather be early than late) and saw them coming over from the plane into the DHL building - so that was very exciting to see them in their cages and know immediately that they were alive and well. We then had to wait about 2.5 hours for them to go through all of the customs clearances etc - they explained that there were some long delays at customs. there were no problems - we were just impatient to see them again! Finally, we got the OK to come and get them. As soon as they saw us the boys were so excited, they were so happy to see us again, it was amazing. They were both looking great - just a little tired, but seemed very comfortable in their cages, which had lots of space and no messes at all. The cats also had heaps of room and, of course being cats, were not exactly happy to be there, but didn't seem too scared, and as soon as they saw us they started meowing and rubbing up against the cage for pats, and very obviously pleased to see us too. We took the boys outside for a pee (they didn't seem to be busting, and just wanted to sniff around, so that's good), and then loaded up the car and ute and took them home. They all had a big drink once they got home, and I let them all sniff around and get settled before I gave them some food. After their lunch they all fell asleep, so I guess it must have been a long day for them with the early start! I was really impressed with how quickly the cats have settled - they spent about half an hour exploring inside then started demanding to be let out to explore the garden - it was like they had forgotten about the whole flight already. They keep going outside to explore a bit, then come running in to tell me all about it, get some rubs and cuddles and then go out again for some more fun. Now they have all settled in so well - of course they are all following us around every where we go, so no matter what we are doing there are three cats and two dogs with us - trying to cook dinner, having a shower, putting out the rubbish. It so great to have them all together again, and even though our house is still empty of furniture, it feels so much more like home now our 5 kids are with us. We both want to thank you for the huge effort you and the rest of the team there put in to get our kids over. During the whole process we were never stressed or worried about anything because we knew we could trust you completely to have their best interests in mind. I don't think we totally appreciate how much it took to get them all over at the same time and so smoothly, as it seemed so simple from our end - just show up to pick them up - so thanks so much for making it that easy for us. It was really great to get the regular updates of how everything was progressing and also how the kids were. Also please pass on our huge thanks to your parents for housing Spatz and Jasper - they clearly enjoyed it and again it was something we never needed to worry about because we knew they were in safe hands. Once our furniture arrives, I will send you some pics of the kids in their new home! Thanks again Claire Newton

February 2010 – Tauranga to Perth, Australia - 2 German Shepherd Pups

Hi Hayley, Both girls have arrived safe and sound here in Perth West Oz. Once again we thank you so very much for all of your help and support in getting them here, you have made the process all that much easier. Thank you so much for your service, you truly went above and beyond answering everyone of my many emails. Thank you for making sure that our girls were well looked after from start to finish. We would highly recommend you; not only for your service but on your price too, your quote was the best from many sought after.

Once again we extend our gratitude to you for all you have done. We look forward to dealing with you in the future if the need arises, and will recommend you to all our friends. Kind regards, Natalie, Liam, Kai & Winter

August 2009 – Auckland to Port Vila, Vanuatu – 2 Border Collies

Dear Michael, Thank you so much for everything. The two dogs arrived all fine and well. Happy smiling faces (if a bit panting from the new heat) Rae heard Vegas barking as the plane took off and climbed then she obviously went to sleep. Then as the plane descended she barked again. Roger Phillips, head vet in Vanuatu, was delighted with both and said that they travelled very well. Spotty will have air miles by now. Thanks so much for everything and all you did to help and make the entire process easy. I highly recommend you. Anything I can do this end to help other transports to Vanuatu let me know as I can help. Thanks again Michael

August 2009 – Auckland to Perth, Australia – Jack Russell

Hi Hayley and team, Thank you so very much for the safe delivery of my doggy back in August (sorry it has taken me so long to send this email!). Tungsten is settling in very well and just wants to sniff everything and well, pee on everything too - to put his NZ 'stamp' on it. I just wanted to write to say thank you for making the whole experience stress free and easy. Every step was fully detailed and the information reasily assessable in all the information you gave us. You also swiftly replied to any emails and were SO friendly. Thank you very very much!! You must have a very rewarding job! Kind regards

Sharn May 2008 - Rotorua to Perth, Australia – 2 Shar Pei’s

Hi Haley and George

It’s been nearly a month since we arrived and I apologies not getting this email off to you sooner. Firstly we would like to THANK YOU both for your time your co-operation your compassion with animals and making sure my two babies were taken care of from departure to when they arrived. When we first started looking for information on how to get our two dogs to Perth we were uneasy most of all it was the HOW? and WHAT? and WHEN? all the unbeknown questions and just by a coincidence that Irwin drove by your location of business like a bright star in a sky that gave us a sense of relief. Your warm kindness your vast knowledge and information were clear and precise easy to follow "you have to be completely dumb founded if you couldn't" it made the process so crystal clear. On the day of boarding I got the opportunity from window to see them being loaded onto plane I was like mother hen frantic that the sounds and the roar of the plane may frighten them and then when we were seated on the plane I was constantly thinking whether or not they had enough water and what about the temperature in cargo so you see I was a bit uneasy going over. On arrival the process of getting them out was a breeze we only had to wait for cargo to be unloaded approx time 15 min the front desk she was very pleasant I could hear all the noises of the animals in the back all wanting to see their owners as the guy brought forward our two dogs in their crates on a forklift they were so calm and contented. When we open their crates it was clean the water bowls were full of cause movement of forklift there were spillages but most of all they weren't even one bit upset "I know if they were" there would be signs of shivering, scratching like mad to get out and barking consistently and I can honestly say they showed no signs of stress they thoroughly enjoyed their venture ride and found a patch of grass to christen their new country!! I thought I add a pic of them in our truck their favourite pass time going for a ride. Cheers to you Haley and George "TWO THUMBS UP" it was a pleasure meeting you both. All the best. Irwin & Tracey Perth WA July 2006 – Botany to Perth, Australia - Maltese Dear George, We were absolutely thrilled to get our Buddy back today, and very impressed with the good care he had regarding his flight, and pre-flight care. He arrived very well and happy, and of course very excited to see us! He was dry, and calm, a totally different dog to the one that arrived the previous time when he came from Aus to NZ, when he was stressed and shivering. Thanks so much George, we are delighted, and would definately recommend your company to any of our friends or colleagues freighting their animals from NZ. Our grateful thanks again, Bob and Jean, and Buddy. 2005 – Melbourne – 1 Rottweiler, 1 Jack Russell, 1 DSH Cat Shipping of Shayla, Ralf, & Panther to Melbourne, Australia. Choosing a broker to ship our 2 dogs and 1 cat across the Tasman proved to be an extremely easy decision. George was quick to respond to my email inquiry (it took a range of other brokers several days) and answered all my initial queries immediately. Giving that I contacted George only with the possibility of us moving at the beginning of this year, he was very accommodating and helpful with cost estimations etc. Further email contact was responded to with equal efficiency. After the decision to move this year, we organised to meet George with the 2 dogs for cage measurement etc. They say first impressions last and we honestly couldn’t have been happier to leave our animals in George’s care after the way he immediately introduced himself and befriended Shayla (our 50kg Rottweiler). It was quite obvious that Shayla was at ease with George as too was Ralf (our 5kg Jack Russell. Dogtainers’ service was simply outstanding. We paid the money and George & Monique did the rest. MAF certification, collection of the animals from the kennels they were in, liaising with the airline and quarantine officials etc. We are very impressed with the effort that George & Monique put into accommodating not only our needs but those of our animals too. Shipment day provided some challenges. The airline made a change to a smaller aircraft for the flight (a 767 was originally rostered) at short notice and not until loading time did it become apparent that Shayla’s cage wouldn’t fit through the cargo door. Obviously frustrating and upsetting for us to be advised that our ‘babies’ wouldn’t arrive in Melbourne as planned but George dealt with the situation well, providing his office for sleeping quarters overnight and our animals arrived 18 hours later safe and well. Thank you George & Monique for an outstanding service. Although we ourselves will be unlikely to be offering you repeat business with these 3 animals (a major relocation is the kind of thing you don’t do every week), we would have no hesitation in recommending you to anybody we know who plans to ship their animals internationally.

Yours gratefully, Jamie & Jane

Fiji Miniature Schnauzer Just to let you know we have picked up Brynny after a week in quarantine. He was a little distressed when we got hom but is settling down well to Fijian life and am so pleased to have him here. Thanks to you all Bronwyn

German Shepherd Pup Thanks again for all you've done and for looking after Zena so well before her departure to Suva!! It's been a mission but we're finally there and can't wait to meet her!! Thanks again George! Grant and Rachael

Cook Islands Standard Schnauzer hello george ricca arrived safe and sound. she hardly seemed phased with the journey. shes feeling the heat but is loving the beach. thank you for your help with transporting her. ben and louise preece

Labrador / Ridgeback Hi George, zThanks for your help in getting Beks to Rarotonga. She was fine with the cage on the plane. Having gotten her use to cage for a month it made it as stress free as it could be. She was being offloaded from the plane as I came down steps. As soon as she saw me the tail started playing her drum on the side of her cage. It did take an hour to get her released from Raro customs most of that was getting the right person to sign the release form. The cage was as clean as when we put her in it at Auckland airport. Beks is home with my wife, she is a very happy much loved dog. The only thing we need to train her not to do is not to chase the chickens. Many Thanks, Bernie Keenan

Tonga Chihuahua George: Short note to say hi – Tanzy is settling in well and is a joy to our hearts. Comes to work every day with me (she is in quarantine at my office) and is loved by all, including my son who wasn’t real thrilled at the idea of a “pussy dog”. A fussy eater – only likes the best like her owner. Loves to chew on pig snouts – those dried things you buy at the pet store. By for now. Trust you received your money OK. regards Dianne Warne